Quality Policy

Heritage Architecture Ltd specialise in the provision of planning services, urban design, and practical project construction, exclusively within the historic cultural environment and is seeking to provide all customers with a satisfactory product and service and strives to exceed customer expectations. 

The company is committed to:

• Establishing, implementing and maintaining a quality management system to meet or exceed the requirements of BS EN ISO 9001:2015

• Meeting or exceeding all legal and other requirements applicable to its operations and systems, including customer requirements

• Communicating the requirements of the system throughout the business and ensuring relevant competence and training is provided where required 

• Regular monitoring of the quality management system to ensure it continues to meet the needs of the organisation and its customers

• Listening to customers to ensure that their needs are fully understood and taken into account in all relevant business processes

• Regularly monitoring and measuring its performance in key areas in order to identify opportunities to improve

• Setting strategic, tracked quality objectives based on results of monitoring, to facilitate continuous improvement in the system and its processes

• Identifying non-conformances from a variety of sources within the system and ensuring these are assessed to identify root causes

• Allocating appropriate corrective action in order to address identified nonconformities and prevent recurrence

• Strategically and operationally reviewing performance at regular intervals

This Quality Policy is to be reviewed annually, or as required as a result of change in legislation, scope or performance, in order to ensure its continuing suitability.  All personnel understand the requirements of the Quality Policy and will abide with the contents.  Copies of the Quality Policy are made available to all members of staff and any third parties undertaking work on behalf of the company.